Ready-To-Use Community Platform
HelpMap
Connect needs, helpers and communities.
Give your community one shared place to publish urgent needs, offer support and follow the status of local help on an interactive map.
Coordination, not more noise
During a crisis, scattered information becomes another problem.
Messages, social posts and spreadsheets may show that people need help. But they rarely provide a clear overview of where support is needed, what is already being handled and what remains unresolved.
HelpMap turns individual updates into one shared, location-based picture.
Valencia Flooding 2024
Built from a real emergency
After devastating floods struck Valencia in 2024, a local initiative launched an interactive aid map based on Open User Map.
The platform connected people requesting help with volunteers offering food, shelter, transport and practical assistance. It grew into a central coordination point used by thousands of participants and received widespread public and media attention. That experience became the foundation for HelpMap.
In the middle of the chaos, this tool gave our community structure. Within hours, we had a live map where people could ask for or offer help — and it just worked. The support we got to adapt the platform to our needs was incredible. We couldn’t have coordinated thousands of volunteers and requests without it.
Eduardo Lujan Martinez
Community Response Team, Valencia
One Map. Both sides of the response.
Connect people who need help with people who can provide it.
Make needs visible
Residents can place a request directly on the map, describe what they need and provide the information required for others to respond.
Make support discoverable
Volunteers, organizations and local coordination centers can publish available resources, services and offers of help in the same shared view.
Ready before it matters
Connect your community
Explore the complete HelpMap platform, try the live demonstration and learn about the available delivery options.
Common Questions
FAQ
Everything you need to know before bringing HelpMap to your community.
What is HelpMap exactly?
HelpMap is a complete WordPress website for coordinating local assistance through an interactive map in your community. It is built on Open User Map but delivered as a ready-to-use, pre-configured and customizable application.
Can municipalities and local authorities use HelpMap for crisis communication?
Yes. Authorities can publish important locations such as emergency shelters, medical services, water distribution points, road closures, and meeting points so the public can find current information on one shared map.
Can the platform be adapted to our organization?
Yes. Branding, content, categories, submission fields and workflows can be adjusted around the needs of the organization and community.
Can HelpMap be hosted within our own infrastructure?
Yes. HelpMap is available as a managed platform as well as a self-hosted solution for organizations with their own technical infrastructure. Full delivery details are available on the HelpMap website.